IOSİS-ASAS– Advantages at a Glance

Reduces Costs and possibilities of risks; increases overall performance and satisfaction.

A) Performance increasement and cost reduction:

• Through the Web-based application, you can access the system from anywhere and at any time. Thus, unnecessary wastage of time can be eliminated and, accurate data is accessed timely.
•    All Service Personnel use common standards, and, uses the same language, thanks to the centralized system.
•     Technical information can be stored in the system. Thus, Using with e-library function, it is easy to access all related media- such as technical documents, videos, drawings etc..
•   Cost Savings:

• Legacy communication methods are eliminated between service dealers and central organization;
• printed stationery
• Failures on production cost savings with early detection
• Early detection of maintenance failures
• Right Training Planning and reduce unnecessary trainings

B) Agility of Service Network

• Refining Business processes, the removal of repetitive entries
• Working with Real-Time and Accurate Information
• Maximizing security of the system with  Group / Role / Person-based authentication
• Call Center Module, Fast and reliable processing of customer requests with Call Center Module,
• Rapid Implementation and development Capacity of the software due to the changes at competition in the market
• Keeping Company Standards: Easy Application of required changes through the use of common language and processes,
• Collecting ability of all data from Service Network

C) Customer Satisfaction

•     Acceleration of Processes,  minimum wait times, all those mean reducing time spend for customer demands.
•     Can easily be aware about repeated problems.
•     Following-up service quality with Customer surveys and taking precautions in time.
•     Cross-marketing  and campaign edit to increase brand image and sales opportunities
•     Using Call Center Module, Mobile Applications Modüle and on-site processing capacities affects customer satisfaction positively.

D) Advantages for Service Centers/Dealers

•     Profitability increasement due to the increasement at Business processes efficiency
•     Service Dealers can follow Spare parts ordering and procurement processes,
•     Standardization of internal processes at Dealers,
•     SMS capability,
•     Service Dealers can control material costs, inventory and labor costs correctly,
•     Mobile Phone Usage,
•     Barkode and RF/ID applications at all required areas,
•     Training planning, follow-up...

E) Labourship Productivity

• Technical communication module eliminates un-needed time consuming 
• It is possible to improve work processes using with the System
• Work Hours Controlling increases productivity
• Eliminating waste time

    Legal Notice: Our Company uses MobilDev infrastructure and Mobiltim Communication Company for SMS management.