Perfect Your After Sales Services!

IOSIS-ASAS (known as IOSIS-SOS in Turkey) - Maintenance and Repair Service Operations Management System, has web based architecture, high security standards. Due to his centralised structure, you can easily apply new process standards to your all/selected Service Centers / Service Dealers and improve customer satisfaction.

Technical | Advantages | References|

Flexible Organizational Structure – Real Life

IOSIS-ASAS were fully tested in real life by dealers which have complex organizational structure, the system has horizontal and vertical organizational architecture. Thus, Vertical Organization Structure includes Regional Center / Dealer / Retailer / End Customer options. Dealers can be configured as independent companies; in this case, dealers can not reach data of other dealers. Dealers can manage their customer data and also they can manage their spare part retailers.

Let’s determine your needs: Which modules are you need?

How Agile is your service network?

Daily Work Plans and schedules, accessing required information quickly and accurately, integrated work systems are most important issues for Agility.

Process can be start with Call Center or customer can directly call the service shop. Other important steps follows:  job assignments, work order preparation, route determination and process duration forecasting. If those processes is shorter and realistic, so the customer's first reaction will be positive.
Timely completion of the maintenance and repair process is another factor that affects the agility.
For this purpose, ease of access to technical information about repair process, proper follow-up of stocks of spare parts are important . Also, on-line accessing the history of the product is another critical point.
 

Innovation: Tomorrow, more, more technological solutions ...

The  success of an after-sales service organization can be measured with permanent customer satisfaction. There is high level of competition in this segment and technological innovations in the service channel  is the one important key element to satisfy customer satisfaction.

A New Age at Customer Relations: Look closely at your customers...

IOSIS-ASAS has a multi-module structure. All Customer related data can be processed as required in this structure.

Communication and Trainings:  e-library usage for Technical Information Sharing...

Technical problems encountered during product repairs can be shared between Technical Expert at  the central organization and related service Personnel. So, Technical Expert shows related solution and the problem can be solved more quickly. The e-library module includes maintenance and repair instructions, documents, audio-visual media such as video records. Training Level of the service staff can easily be tracked and qualifications and requirements for service shops can be seen clearly.

Material Movements and Warehouse Management

IOSIS-ASAS, has advanced Warehouse Management module and has advanced technological features such as RF/ID and barcode sub-systems, using those features, your service centers or dealers can fully control  their warehouses. Of course, Central Organization can control and manage  all related processes for central warehouse and for others using with advanced warehouse management functions. With this module, all types of material movements can be defined, service shops can keep inventory level as optimum using with the features such as re-order point and minimum inventory level techniques.