Turkey distributor of Citroen vehicles is Baylas Automotive Inc. (member of BAYRAKTAR Group companies) which began to use Sistek Reseller Automation System in 2006. In time, SİSTEK continued to add new features which required by Citroen Dealer Network to IOSIS-DMS such as detailed CRM functions and etc...Sistek completed the requested integration of on-line functions between French DMS system and IOSIS-DMS in 2010. According to this integration, Service Centers can select required spare parts from French Based System in real-time and then continue using IOSIS-DMS system to complete their actions.

The core functions of IOSIS-DMS at CITROEN World as written below:

•    All Operations in Warranty Period
•    Standard and Customised Sales & Maintenance Campaigns (Central & Dealer based)
•    Communication
      o    between Central Organization and Dealers
      o    between Central Organization and Customers
      o    between Dealer and his Customers

•    Advanced CRM Functions
•    Inventory Tracking
•    All Service Processes
•    All Sales Processes
•    Advanced and Detailed Reporting for Dealers & Central Organization

IOSIS-DMS is the Web-based application. Also, SİSTEK serves 7 / 24 Call Center Service to Citroen Dealers.